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Movenpick Resort Petra employees takes home Concierge/Guest Services Person of the Year at Hotelier Awards
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Courtesy: Priyanka Praveen | News Source:

Mohammad Al Khsabah from Movenpick Resort Petra won the the Concierge/Guest Services Person of the Year title at the 15th Hotelier Middle East Awards.

Khsabah impressed the judges because he designed, implemented and monitored a bespoke behaviour pattern at the Front Desk that increased not only the guest satisfaction but also boosted the hotel upselling programme.

Unfortunately he couldn’t attend the award’s event, so his team collected the award on his behalf.

Speaking about why Khsabah was the right choice, his team said: “Mohammed is a real legend and I don’t think there is anyone else who deserves this award as much as he does. He has been working in the front office for more than 20 years now. He recently became the front office manager at the property. He is a very patient person, a trait that is very important for a concierge.”

The Highly Commended nominee in this category was Habibur Rahman from TIME OAK Hotel & Suites, Dubai.

Here’s the full shortlist of the finalists who made the judging process very tough:

Cleatus George, Renaissance Downtown Hotel, Dubai

Karam Almordaa, InterContinental Abu Dhabi Hotel, Abu Dhabi

Mary Silantoi Masikonte, Jumeirah Emirates Towers, Dubai

Nora Ahmed Al Ali, Al Ahsa InterContinental Hotel, Al Ahsa

Roderick Asahan, InterContinental Regency Bahrain

Sitora Rasulova, W Dubai - The Palm, Dubai

Tanaka Mungwashu, Crowne Plaza Duqmm

Yasser Mohammed Alamri, Millennium Al Aqeeq Hotel, Madinah

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