News Source:
4 Ways to Keep Your Hotel Suppliers on the Side
News Source/Courtesy:

Courtesy: Are Morch | News Source:

The relationships you have with your suppliers is about far more than simply getting the best value for your money.

The concept of Supplier Relationship Management (SRM) is a complex topic which requires the building and maintaining of relationships for continued success.

A good supplier relationship which you can rely on which save you the time and stress of having to renegotiate contracts or find new suppliers.

This increased efficiency will have a positive impact on your efficiency and, ultimately, your ability to provide the best possible service for your guests. To help you establish a successful SRM strategy here are 4 ways to keep your Hotel suppliers on the side.

1. Invest in the Right Technology

Being aware of the right technology can make SRM more efficient and more effective in several ways.

For example, some software will provide your suppliers with the ability to interact with their suppliers 24/7 or to find the information they need without having to spend time calling or emailing and waiting for a response.

Through a portal of this kind, your supplier can manage budgets or see the latest contracts and documentation in one location. Some SRM technology will enable you to track your suppliers and the supply chain over time to identify the best relationships and areas of inefficiency or risks to consider.

The more straightforward you can make the working relationship for both you and the supplier, the higher the likelihood of success on both sides. As well as recommending the best SAP support portal to your supplier, work to find solutions to improve your relationship with the supplier, too.

2. Help the Supplier Understand Your Guests

From the towels and toiletries in your rooms to the internet service, every aspect of your Hotel is under scrutiny and can significantly impact whether or not a guest chooses to return. What’s more, online review platforms have made it easier than ever before for guests to broadcast their findings for good or bad.

Make sure that your marketing and procurement teams are in constant communication to identify any issues which suppliers need to be aware of. This will help the supplier to understand the needs and expectations of your guests so they can continue to meet your standards and you won’t need to have uncomfortable conversations later on.

3. Maintain Consistency in the Relationship

While multiple departments in your Hotel need to work in collaboration, it’s best if one person, team or department manages the procurement process.

This means suppliers have a consistent contact who can build a rapport with them, manage a central budget and make sure that the supply chain is fully coordinated.

If individual departments are approaching suppliers separately this could lead to confusion and inefficiency.

4. Prepare for Supplier Meetings

Take time to research and understand your suppliers before you meet with them. This might be finding out about their profit margins, their challenges, and their processes.

The more informed you are, the more you will be able to establish a mutually beneficial relationship and the more confident you will seem in negotiations.

Try to find a personal connection with the individuals which will show you are in the relationship for the long term, not just for financial reasons.

Suggested article: 10 Things Hotels Need to Embrace in The Face of Social Media Marketing and Customer Engagement


Facebook Native Advertising will help Hotels redefine the customer experience. Take advantage of new innovative strategies that will improve your Hotels ROI.

FREE access to our Hotel Social Media Community – Get more insights and training about Facebook Native Ads for Hotels!

Our Social Media Management team has refined these processes to help Hotels. Contact us today to learn more.

Join our Free Hotel Social Media Community on Facebook for more in-depth insight.

Try something new it will magnetize your Hotel!

Be flexible and identify new ways to make guests happy.

As guest behavior and pattern continues to evolve, expectations will continue to rise. Navigating these changes can be challenging. Learn more about how we can help your Hotel.

Fill the numbers here
If not readable, please refresh.

News Source:

You Might Also Like

Fill the numbers here
If not readable, please refresh.

-: Disclaimer :-

This article has been aggregated from and they maybe/are the copyright owners of the same. If you are the Author/Copyright owner of this article and want us to remove the same then send an email to so that we can delete it immediately. We sincerely regret and apologies for any inconvenience caused to you due to the same. Though it is your decision but please take note that the link to your website and the article have been given above, within and on the bottom of the article.

Popular Posts

Hoteliers In Limelight

Voting Poll